 |
 |
 |
 |
 |
|
|
 |
 |
| "We foresee Changepond being an important partner as we continue the integration of new technology across all our operating divisions." |
|
Jim Bowe
Paladin Brands, IA |
|
|
| |
|
|
|
|
|
 |
| “The basic character of Changepond is to maintain high quality standards in every thing we do. We aim to achieve and maintain business leadership by constantly striving for excellence in the entire spectrum of our business activities. We are committed to earn our clients’ trust through our dependable performance and ethical behavior.” |
|
| To ensure the highest possible quality of software development and maintenance, we have devised a Changepond Quality Management Process (CQMS) that emphasizes problem prevention rather than problem correction. Our CQMS integrates our quality approach throughout the software development life cycle, thereby ensuring that quality is built in as development progresses. |
| The Changepond Quality Management System (CQMS) is assessed and certified by Intertek in accordance with the ISO9001:2000 standards. |
|
| The adoption of CQMS has been a bottom-up approach rather than a top-down approach, in that, the individual projects and their project leads have owned the adoption of the Quality processes for their project leading to the Organization’s readiness for assessment / certification by external auditors. This way, the systems and procedures have been implemented from the grass-root level across the organization. |
| Our Quality Improvement Program is based on the business needs, technology changes, customer feedback, suggestions and process performance. Various metrics have been defined for the different systems / processes followed for each of the Quality Management areas. These metrices follow the SMART principle in that they are Simple, Measurable, Achievable, Realistic and Timely. |
| The individual project leads and project managers are directly responsible for the Quality Improvement Program by adding value to the business, technology, process improvements thereby providing indisputable value to the various stakeholders – value add for the customers in terms of better response to the requests, productivity gain for the employees / employer and increased capability and profitability for the management. |
| Our customers have benefited as a result of fewer defects, reduction in cycle time and improved delivery capabilities. |
 |
|
|
|
|
